If you would like to send your jewelry to us for repair or refurbishment please be sure that it is packaged securely with instructions containing the following information:

• Your name
• Ship-To address
• Telephone number(s)
• e-mail address
• A copy of the receipt or receipt information (required for warranty repairs)
• A description of the repair/refurbishment needed

To avoid delay, please be sure that someone will be available at your Ship-To address to sign for your delivery when we return your jewelry to you.

Please insure your package as necessary and send it to:
Maxi Shop LLC
2310 Kuhio Ave #121
Honolulu, HI 96815

Our Customer Service department will contact you to let you know how long it will take to complete your repair, what the repair charges will be (for non-warranty repairs), and the cost of return shipping.

If you would like to contact our Customer Service department please call us at 1-808-924-9389, or at info@maxihawaii.com